Resort Policy
Cancellation Policy
- No cancellation, amendment, postponement charges will be levied if the resort is informed 7 days prior to check-in.
- 100% of charges will be levied if cancellation, amendment or postponement is requested less than 7 days from check-in.
- Please note: For all bookings between 24th December and 1st January, there will be a 15-day cancellation policy in place.
- Refunds will take 10 working days to come through and will attract 5% of payment gateway charges.
Resort Policy
- Check-in Time is 01: 00 pm and Check-Out Time is 11: 00 am.
- Early Check-in or late Check out will be taken as full-day occupancy and the guests will be charged for the same.
- Suite bookings are for double occupancy only. On request of triple occupancy, the following conditions apply:
- Usage of Swimming Pool is complimentary. Guests should carry Nylon swimsuit, cream, and lotion kit.
- The resort has basic paramedic facilities
- There is No Doctor on call facility available in the resort. Nearest hospital is 4 km from the resort.
- Our packages are inclusive of breakfast and dinner at La Providence – an all-day dining restaurant at the property. These meals cannot be redeemed through in-room dining services.
- Guests can relish the food served at La Providence during the following fixed hours
- Breakfast: 07:30 am to 10:30 am
- Lunch: 12:30 pm to 03:30 pm
- Dinner: 07:30 pm to 10:30 pm
- Meals, which are a part of the package cannot be redeemed against room service.
- Guests with all-inclusive package will have their meals served at La Providence – the all-day dining restaurant as a’la carte or buffet depending upon the operational convenience. However, guests are free to ask for any specific food preference from the menu as per their suitability.
- In-room dining services are available 24/7 at the resort.
- As per the resort policy, non-occupants are not allowed to gather or visit the guests in the suite.
- The reusable flip-flops are placed as an initiative by the resort in the suites to avoid wastage and is only for in house use and convenience of the guests. In case if guests want to have their own, they can buy it from the retail shop in The Verandah.
- Any other reusable items kept in the suites are not supposed to be removed by the guests. If the guests want similar products, they can check with the Reception and in case of availability, can buy from the retail shop at The Verandah.
- The guest should cause no damage to the property, suite, or any of the belongings of the property and the suite. In case of any damage done, the cost for replacement or repair will be charged to the guest.
Please Note:
- Before arrival at The Tamara Kodai, we recommend sparing a moment to read through our resorts policies, as we believe that each guest wishes to preserve the tranquillity at The Tamara Kodai. Hence we request our guest to respect the resort’s policies. In case of any violation of the policies, the resort reserves the rights to ask the guest to vacate the resort.
- We request you to make prior appointments for any experience such as a trek or a yoga session.
- Our suites are ideally designed for double occupancy with one king-sized bed and a couch. Hence, we encourage accommodation of two individuals in a suite (2 PAX/suite).
- Food and Liquor bought from outside are not allowed in the resort.
- Pets are not allowed in our resort.
- Images shown on the website are strictly only for marketing and promotional purposes. They are not a representation of the final activity or experience and may vary.
- The Tamara Kodai is a Heritage Resort Project approved by the Ministry of Tourism, Government of India.
Sustainability Policy
At Tamara Leisure Experiences, we are dedicated to operating our business with a strong commitment to sustainability with our mission to harmonize people, planet, and profit within a new model of responsible hospitality – one where exceptional experience is delivered with warmth and where business growth acts as an engine for wider good.
Responsible Hospitality shapes decision-making at Tamara, fostering resilience. It ensures long-term sustainability, stakeholder engagement, risk management, employee well-being, guest satisfaction, innovation, and brand reputation. By integrating these principles, Tamara adapts to challenges, builds strong relationships, and maintains a competitive edge in the industry.
Our Sustainability Policy is rooted in the following principles:
Click here to download Sustainability Report FY 24-25
People:Tamara Leisure Experiences is committed to the well-being and empowerment of people. The company believes that a sustainable business is built on a foundation of strong relationships with employees, guests, and stakeholders. Tamara Leisure Experiences prioritizes the health, safety, and professional development of its employees, fostering a positive work environment that encourages personal growth and fulfilment. The company also aims to provide exceptional guest experiences by understanding and exceeding their expectations, promoting cultural appreciation, and ensuring their comfort and well-being.
Through engagement with local communities, Tamara Leisure Experiences supports socio-economic development, respects local cultures, and collaborates with stakeholders to create a positive and inclusive impact. Tamara recognizes the importance of accessibility for all individuals and strives to provide accessible facilities, services, and accommodations to cater to all. The organization’s commitment towards zero discrimination and local staffing fosters authentic service by leveraging their deep knowledge of the destination, culture, and traditions, enhancing the guest experience.
By focusing on people, the company strives to foster lasting relationships, enhance social equity, and create a sustainable and thriving ecosystem for all.
Planet: Tamara Leisure Experiences recognizes the importance of environmental sustainability. The company aims to minimize its environmental impact, conserve natural resources, and contribute to the preservation of the planet’s ecosystems. The company prioritizes environmental conservation by implementing energy-efficient practices, promoting water and waste management strategies, and sourcing sustainably. Tamara Leisure Experiences aims to reduce its carbon footprint, protect biodiversity, and raise awareness about environmental issues.
Profit: Tamara Leisure Experiences believes that integrating sustainable practices into its operations can lead to long-term financial success. By implementing energy and resource efficiency measures, minimizing waste and environmental impact, and adopting sustainable procurement practices, Tamara Leisure Experiences aims to optimize operational costs and reduce risks associated with resource scarcity and regulatory compliance. Additionally, the company recognizes the growing consumer demand for sustainable businesses and believes that its commitment to sustainability will enhance its brand reputation, attract environmentally conscious customers, and ultimately leading to increased profitability and long-term business growth. Our commitment to sustainability is unwavering as we work towards a more sustainable future for our planet and generations to come.
Responsible Hospitality shapes decision-making at Tamara, fostering resilience. It ensures long-term sustainability, stakeholder engagement, risk management, employee well-being, guest satisfaction, innovation, and brand reputation. By integrating these principles, Tamara adapts to challenges, builds strong relationships, and maintains a competitive edge in the industry.
Our Sustainability Policy is rooted in the following principles:
Click here to download Sustainability Report FY 24-25
People:Tamara Leisure Experiences is committed to the well-being and empowerment of people. The company believes that a sustainable business is built on a foundation of strong relationships with employees, guests, and stakeholders. Tamara Leisure Experiences prioritizes the health, safety, and professional development of its employees, fostering a positive work environment that encourages personal growth and fulfilment. The company also aims to provide exceptional guest experiences by understanding and exceeding their expectations, promoting cultural appreciation, and ensuring their comfort and well-being.
Through engagement with local communities, Tamara Leisure Experiences supports socio-economic development, respects local cultures, and collaborates with stakeholders to create a positive and inclusive impact. Tamara recognizes the importance of accessibility for all individuals and strives to provide accessible facilities, services, and accommodations to cater to all. The organization’s commitment towards zero discrimination and local staffing fosters authentic service by leveraging their deep knowledge of the destination, culture, and traditions, enhancing the guest experience.
By focusing on people, the company strives to foster lasting relationships, enhance social equity, and create a sustainable and thriving ecosystem for all.
Planet: Tamara Leisure Experiences recognizes the importance of environmental sustainability. The company aims to minimize its environmental impact, conserve natural resources, and contribute to the preservation of the planet’s ecosystems. The company prioritizes environmental conservation by implementing energy-efficient practices, promoting water and waste management strategies, and sourcing sustainably. Tamara Leisure Experiences aims to reduce its carbon footprint, protect biodiversity, and raise awareness about environmental issues.
Profit: Tamara Leisure Experiences believes that integrating sustainable practices into its operations can lead to long-term financial success. By implementing energy and resource efficiency measures, minimizing waste and environmental impact, and adopting sustainable procurement practices, Tamara Leisure Experiences aims to optimize operational costs and reduce risks associated with resource scarcity and regulatory compliance. Additionally, the company recognizes the growing consumer demand for sustainable businesses and believes that its commitment to sustainability will enhance its brand reputation, attract environmentally conscious customers, and ultimately leading to increased profitability and long-term business growth. Our commitment to sustainability is unwavering as we work towards a more sustainable future for our planet and generations to come.