Resort Policy

Cancellation Policy
  • No cancellation, amendment, postponement charges will be levied if the resort is informed 7 days prior to check-in.
  • 100% of the charges will be levied if cancellation, amendment or postponement is requested less than 7 days from check-in.
  • For all bookings between 24th December and 1st January, there will be a 15-day cancellation policy in place.
  • Refunds are processed within 10 working days and are subject to a 5% payment gateway deduction.
  • Children between the ages of 1 and 12 do not have access to the resort
    • Infants under 1 year are welcome at the resort. We request that they are never left unattended, and ask parents to help maintain a peaceful environment for all guests.
  • Guests with children between the ages of 12-15 must carry valid ID proof at the time of check-in
  • Check-in: 2:00 PM | Check-out: 11:00 AM.

Early check-in or late check-out is subject to availability and subject to additional charges

  • Cottage bookings are for double occupancy. Triple occupancy is available on request, subject to the following:
    • Luxury Cottages: No extra bed will be provided; the living room couch (approx. 5 ft) can be made up with bedding at an extra cost.
    • Suite Cottages & Eden Lotus Suite: An extra bed is provided, at an extra cost.
  • Swimming pool access is complimentary. Guests are requested to wear nylon swimsuits; these are also available for purchase at the resort, at an extra cost.
  • The resort has a first-aid facility on-site; there is no doctor-on-call. The nearest hospital is 27 km (approx. 45 minutes) away.
  • All meals under inclusive packages are served at The Falls, our multi-cuisine restaurant (not available via in-room dining):
    • Breakfast: 7:30 AM to 10:30 AM
    • Lunch: 12:30 PM to 03:30 PM
    • Dinner: 7:30 PM to 10:30 PM
  • Meals are served à la carte or buffet-style, depending on availability; specific dietary preferences can be requested.
  • In-room dining is available separately, from 8:00 AM–9:30 PM.
  • Non-occupants are not allowed to gather or visit the guests in cottages
  • Being close to nature, guests may occasionally encounter leeches. Please contact reception for assistance in case of a leech bite.
  • Trekking and plantation walks are included in all packages — we recommend sturdy, closed-toe shoes for the terrain.
Please Note:
  • We believe that each guest wishes to preserve the tranquillity at The Tamara Coorg. Before arrival, we recommend sparing a moment to read through our policies.
  • In case of any policy violation, the resort reserves the rights to ask guests to vacate the resort.
  • Please make prior appointments for experiences like treks, bird watching, yoga, and spa appointments.
  • Activities and Experiences are dependent on seasonal and weather conditions.
  • We encourage accommodation of two individuals in a cottage (2 PAX per cottage)
  • Food and liquor bought from outside are not allowed in the resort.
  • Pets are not allowed in our resort.
  • Images shown on the website are strictly only for marketing and promotional purposes. They are not a representation of every experience and may vary.
At Tamara Leisure Experiences, we are dedicated to operating our business with a strong commitment to sustainability with our Mission to harmonize people, planet, and profit within a new model of responsible hospitality – one where exceptional experience is delivered with warmth and where business growth acts as an engine for wider good.
Responsible Hospitality shapes decision-making at Tamara, fostering resilience. It ensures long-term sustainability, stakeholder engagement, risk management, employee well-being, guest satisfaction, innovation, and brand reputation. By integrating these principles, Tamara adapts to challenges, builds strong relationships, and maintains a competitive edge in the industry.
Our Sustainability Policy is rooted in the following principles:
Click here to download Sustainability Report FY 24-25
People:Tamara Leisure Experiences is committed to the well-being and empowerment of people. The company believes that a sustainable business is built on a foundation of strong relationships with employees, guests, and stakeholders. Tamara Leisure Experiences prioritizes the health, safety, and professional development of its employees, fostering a positive work environment that encourages personal growth and fulfilment. The company also aims to provide exceptional guest experiences by understanding and exceeding their expectations, promoting cultural appreciation, and ensuring their comfort and well-being.
Through engagement with local communities, Tamara Leisure Experiences supports socio-economic development, respects local cultures, and collaborates with stakeholders to create a positive and inclusive impact. Tamara recognizes the importance of accessibility for all individuals and strives to provide accessible facilities, services, and accommodations to cater to all. The organization’s commitment towards zero discrimination and local staffing fosters authentic service by leveraging their deep knowledge of the destination, culture, and traditions, enhancing the guest experience.
By focusing on people, the company strives to foster lasting relationships, enhance social equity, and create a sustainable and thriving ecosystem for all.
Planet: Tamara Leisure Experiences recognizes the importance of environmental sustainability. The company aims to minimize its environmental impact, conserve natural resources, and contribute to the preservation of the planet’s ecosystems. The company prioritizes environmental conservation by implementing energy-efficient practices, promoting water and waste management strategies, and sourcing sustainably. Tamara Leisure Experiences aims to reduce its carbon footprint, protect biodiversity, and raise awareness about environmental issues.
Profit: Tamara Leisure Experiences believes that integrating sustainable practices into its operations can lead to long-term financial success. By implementing energy and resource efficiency measures, minimizing waste and environmental impact, and adopting sustainable procurement practices, Tamara Leisure Experiences aims to optimize operational costs and reduce risks associated with resource scarcity and regulatory compliance. Additionally, the company recognizes the growing consumer demand for sustainable businesses and believes that its commitment to sustainability will enhance its brand reputation, attract environmentally conscious customers, and ultimately leading to increased profitability and long-term business growth. Our commitment to sustainability is unwavering as we work towards a more sustainable future for our planet and generations to come.
The Tamara Coorg is an experiential nature retreat. While we strive to provide a luxurious experience for our guests, we request your cooperation in maintaining eco-friendly and sensitive initiatives. The simple guidelines below have been designed to ensure a sustainable experience for all of us:
  • Please inform yourself about Coorg and the Western Ghats, its complex ecosystem of coffee and spice plantations, the steep terrain, the unique and rich biodiversity, and the land’s rich culture and customs. Seek the facts most relevant to the season of your visit
  • Think before you discard plastic bottles, candy wrappers, and cigarette butts. Please dispose everything in their designated bins, and never in the plantation or over the hillside
  • Help us segregate all waste for ease of recycling and composting. Ask us to dispose anything you wouldn’t want to. We will do our best to minimise its negative impacts.
  • Please support our initiatives to conserve precious resources, every Watt of power and every litre of water saved contributes to the Sustainable Good Life
  • Respect the power of nature and the complex ecology of the terrain, particularly while hiking and trekking through Kabbinakad estate
  • The waterfalls and streams in our estate are a source of drinking water for the villages they flow into. Please avoid playing or bathing in them, as that can affect the quality of potable water for the villagers
  • No reusable items kept in the cottages are supposed to be removed by the guests. If the guests want similar products, they can check with the reception or purchase them from the retail shop at The Verandah
  • Guest should cause no damage to the property, cottage, or any of the belongings of the property. In case of any damages, the cost of replacement or repair will be charged to the guest
  • The woods and plantations are the rightful home to all animals, birds, reptiles, insects and plants in there. As guests staying in their home, we must be kind and courteous to them.
  • Remember to enjoy the power of silence as you trek through the region and to seek permission before taking pictures of the native residents.
We kindly ask for your cooperation in making eco-conscious choices during your stay. Here are some suggestions:
  • Avoid sunscreens with oxybenzone and octinoxate; instead, choose mineral-based options with zinc oxide or titanium dioxide.
  • Skip DEET-based insect repellents; try natural alternatives like lemon eucalyptus oil or citronella.
  • Steer clear of personal care items with microbeads and opt for biodegradable soaps and shampoos.
  • Ditch harsh chemicals in favour of eco-friendly cleaning products.
  • Say no to single-use plastics and use reusable bags, bottles, and containers.
  • Try to keep showers under 5 minutes to reduce water usage.
  • Help us save water by reusing your towels during your stay.
  • Remember to turn off the tap while brushing your teeth or washing your hands.
  • Please turn off the lights when leaving your room.
  • Unplug electronic devices when not in use to avoid phantom energy use.
  • Take advantage of natural light by opening curtains during the day.

Together, we can protect the local environment and ensure a sustainable future.