{"id":1725,"date":"2025-06-26T11:26:12","date_gmt":"2025-06-26T11:26:12","guid":{"rendered":"https:\/\/thetamara.com\/kodaikanal-resort\/?page_id=1725"},"modified":"2026-10-12T11:35:27","modified_gmt":"2026-10-12T11:35:27","slug":"resort-policy-cancellation-policy-green-guidelines","status":"publish","type":"page","link":"https:\/\/thetamara.com\/kodaikanal-resort\/resort-policy-cancellation-policy-green-guidelines\/","title":{"rendered":"Resort Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1725\" class=\"elementor elementor-1725\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9b00a e-flex e-con-boxed e-con e-parent\" data-id=\"7d9b00a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b698e3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1b698e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resort Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d8c167 elementor-invisible elementor-widget elementor-widget-n-accordion\" data-id=\"5d8c167\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9800\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9800\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cancellation Policy <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M12.4375 7V11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H12.4375V17.5C12.4375 17.7461 12.2188 17.9375 12 17.9375C11.7539 17.9375 11.5625 17.7461 11.5625 17.5V12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H11.5625V7C11.5625 6.78125 11.7539 6.5625 12 6.5625C12.2188 6.5625 12.4375 6.78125 12.4375 7Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9800\" class=\"elementor-element elementor-element-dfea113 e-con-full e-flex e-con e-child\" data-id=\"dfea113\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73ff55e elementor-widget elementor-widget-text-editor\" data-id=\"73ff55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>No cancellation, amendment, postponement charges will be levied if the resort is informed 7 days prior to check-in.<\/li><li>100% of charges will be levied if cancellation, amendment or postponement is requested less than 7 days from check-in.<\/li><li>Please note: For all bookings between 24th December and 1st January, there will be a 15-day cancellation policy in place.<\/li><li>Refunds will take 10 working days to come through and will attract 5% of payment gateway charges.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9801\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9801\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Resort Policy <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M12.4375 7V11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H12.4375V17.5C12.4375 17.7461 12.2188 17.9375 12 17.9375C11.7539 17.9375 11.5625 17.7461 11.5625 17.5V12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H11.5625V7C11.5625 6.78125 11.7539 6.5625 12 6.5625C12.2188 6.5625 12.4375 6.78125 12.4375 7Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9801\" class=\"elementor-element elementor-element-a6f7701 e-con-full e-flex e-con e-child\" data-id=\"a6f7701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acbb46f elementor-widget elementor-widget-text-editor\" data-id=\"acbb46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Check-in Time is 01: 00 pm and Check-Out Time is 11: 00 am.<\/li><li>Early Check-in or late Check out will be taken as full-day occupancy and the guests will be charged for the same.<\/li><li>Suite bookings are for double occupancy only. On request of triple occupancy, the following conditions apply:<ul><li class=\"teaser\">For a third guest above 7 years of age, extra charges will apply<\/li><li class=\"teaser\">For guests below 7 years, the resort does not provide an extra bed, but will provide bedding on a diwan in the living space, about 6 feet in length<\/li><\/ul><\/li><li>Usage of Swimming Pool is complimentary. Guests should carry Nylon swimsuit, cream, and lotion kit.<\/li><li>The resort has basic paramedic facilities<\/li><li>There is\u00a0<b>No Doctor on call\u00a0<\/b>facility available in the resort. Nearest hospital is 4 km from the resort.<\/li><li>Our packages are inclusive of breakfast and dinner at La Providence \u2013 an all-day dining restaurant at the property.\u00a0<b>These meals cannot be redeemed through in-room dining services.<\/b><\/li><li>Guests can relish the food served at La Providence during the following fixed hours<ul><li>Breakfast: 07:30 am to 10:30 am<\/li><li>Lunch: 12:30 pm to 03:30 pm<\/li><li>Dinner: 07:30 pm to 10:30 pm<\/li><\/ul><\/li><li>Meals, which are a part of the package cannot be redeemed against room service.<\/li><li>Guests with all-inclusive package will have their meals served at La Providence \u2013 the all-day dining restaurant as a\u2019la carte or buffet depending upon the operational convenience. However, guests are free to ask for any specific food preference from the menu as per their suitability.<\/li><li>In-room dining services are available 24\/7 at the resort.<\/li><li>As per the resort policy, non-occupants are not allowed to gather or visit the guests in the suite.<\/li><li>The reusable flip-flops are placed as an initiative by the resort in the suites to avoid wastage and is only for in house use and convenience of the guests. In case if guests want to have their own, they can buy it from the retail shop in The Verandah.<\/li><li>Any other reusable items kept in the suites are not supposed to be removed by the guests. If the guests want similar products, they can check with the Reception and in case of availability, can buy from the retail shop at The Verandah.<\/li><li>The guest should cause no damage to the property, suite, or any of the belongings of the property and the suite. In case of any damage done, the cost for replacement or repair will be charged to the guest.<\/li><\/ul><p><br \/><br \/><b>Please Note:<\/b><br \/><br \/><\/p><ul><li>Before arrival at The Tamara Kodai, we recommend sparing a moment to read through our resorts policies, as we believe that each guest wishes to preserve the tranquillity at The Tamara Kodai. Hence we request our guest to respect the resort\u2019s policies. In case of any violation of the policies, the resort reserves the rights to ask the guest to vacate the resort.<\/li><li>We request you to make prior appointments for any experience such as a trek or a yoga session.<\/li><li>Our suites are ideally designed for double occupancy with one king-sized bed and a couch. Hence, we encourage accommodation of two individuals in a suite (2 PAX\/suite).<\/li><li>Food and Liquor bought from outside are not allowed in the resort.<\/li><li>Pets are not allowed in our resort.<\/li><li>Images shown on the website are strictly only for marketing and promotional purposes. They are not a representation of the final activity or experience and may vary.<\/li><li>The Tamara Kodai is a Heritage Resort Project approved by the Ministry of Tourism, Government of India.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9802\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9802\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Sustainability Policy <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><path d=\"M12.4375 7V11.8125H17.25C17.4688 11.8125 17.6875 12.0312 17.6875 12.25C17.6875 12.4961 17.4688 12.6875 17.25 12.6875H12.4375V17.5C12.4375 17.7461 12.2188 17.9375 12 17.9375C11.7539 17.9375 11.5625 17.7461 11.5625 17.5V12.6875H6.75C6.50391 12.6875 6.3125 12.4961 6.3125 12.25C6.3125 12.0312 6.50391 11.8125 6.75 11.8125H11.5625V7C11.5625 6.78125 11.7539 6.5625 12 6.5625C12.2188 6.5625 12.4375 6.78125 12.4375 7Z\" fill=\"#1A1A1A\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9802\" class=\"elementor-element elementor-element-3cd16f0 e-con-full e-flex e-con e-child\" data-id=\"3cd16f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6d49c elementor-widget elementor-widget-text-editor\" data-id=\"aa6d49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>Policy Statement:<\/b><br\/>\nAt Tamara Leisure Experiences, we are dedicated to operating our business\nwith a strong commitment to sustainability with our Mission to harmonize\npeople, planet, and profit within a new model of responsible hospitality \u2014 one\nwhere exceptional experience is delivered with warmth and where business\ngrowth acts as an engine for wider good.\n\nResponsible Hospitality shapes decision making at Tamara, fostering\nresilience. It ensures long-term sustainability, stakeholder engagement, risk\nmanagement, employee well-being, guest satisfaction, innovation, and brand\nreputation. By integrating these principles, Tamara adapts to challenges,\nbuilds strong relationships, and maintains a competitive edge in the industry\n\n<br\/><br\/>\nOur Sustainability Policy is rooted in the following principles:\n<br\/>\n<a href=\"https:\/\/thetamara.com\/kodaikanal-resort\/wp-content\/uploads\/2026\/08\/TTK-SUSTAINABILITY-REPORT_V2_08.08.20026.pdf\" download=\"\">Click here to download Sustainability Report\u00a0FY\u00a024-25<\/a>\n<br\/><br\/>\n\n<strong>Our Sustainability Policy is rooted in the following principles:<\/strong><br\/>\n<strong>People:<\/strong>Tamara Leisure Experiences is committed to the well-being and\nempowerment of people. The company believes that a sustainable business is\nbuilt on a foundation of strong relationships with employees, guests, and\nstakeholders. Tamara Leisure Experiences prioritizes the health, safety, and\nprofessional development of its employees, fostering a positive work\nenvironment that encourages personal growth and fulfillment.\nThe company also aims to provide exceptional guest experiences by\nunderstanding and exceeding their expectations, promoting cultural\nappreciation, and ensuring their comfort and well-being. Through engagement\nwith local communities, Tamara Leisure Experiences supports socio-economic\ndevelopment, respects local cultures, and collaborates with stakeholders to\ncreate a positive and inclusive impact.<br\/>\nTamara recognizes importance of accessibility for all individuals and strives to\nprovide accessible facilities, services, and accommodations to cater to all. The\norganization&#8217;s commitment towards zero discrimination and local staffing\nfosters authentic service by leveraging their deep knowledge of the\ndestination, culture, and traditions, enhancing the guest experience.<br\/>\nBy focusing on people, the company strives to foster lasting relationships,\nenhance social equity, and create a sustainable and thriving ecosystem for all.\n<br\/><br\/>\n<strong>Planet:<\/strong>\u00a0Tamara Leisure Experiences recognizes the importance of\nenvironmental sustainability. The company aims to minimize its\nenvironmental impact, conserve natural resources, and contribute to the\npreservation of the planet&#8217;s ecosystems. The company prioritizes\nenvironmental conservation by implementing energy-efficient practices,\npromoting water and waste management strategies, and sourcing sustainably.\nTamara Leisure Experiences aims to reduce its carbon footprint, protect\nbiodiversity, and raise awareness about environmental issues.\n<br\/><br\/>\n<strong>Profit:<\/strong>\u00a0Tamara Leisure Experiences believes that integrating sustainable\npractices into its operations can lead to long-term financial success. By\nimplementing energy and resource efficiency measures, minimizing waste and\nenvironmental impact, and adopting sustainable procurement practices,\nTamara Leisure Experiences aims to optimize operational costs and reduce\nrisks associated with resource scarcity and regulatory compliance.\nAdditionally, the company recognizes the growing consumer demand for\nsustainable businesses and believes that its commitment to sustainability will\nenhance its brand reputation, attract environmentally conscious customers,\nand ultimately leading to increased profitability and long-term business\ngrowth.\n<br\/>\nOur commitment to sustainability is unwavering as we work towards a more\nsustainable future for our planet and generations to come\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resort Policy Cancellation Policy No cancellation, amendment, postponement charges will be levied if the resort is informed 7 days prior to check-in. 100% of charges will be levied if cancellation, amendment or postponement is requested less than 7 days from check-in. Please note: For all bookings between 24th December and 1st January, there will be [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1725","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/pages\/1725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/comments?post=1725"}],"version-history":[{"count":31,"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/pages\/1725\/revisions"}],"predecessor-version":[{"id":2927,"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/pages\/1725\/revisions\/2927"}],"wp:attachment":[{"href":"https:\/\/thetamara.com\/kodaikanal-resort\/wp-json\/wp\/v2\/media?parent=1725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}